Section 1 – Legal Information

CoverSip.com is operated by SR SHOP LIMITED, a company registered in England and Wales under company number 15567608, with its registered office at:

71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
Email: [email protected]

Section 1 – Legal Information

CoverSip.com is operated by SR SHOP LIMITED, a company registered in England and Wales under company number 15567608, with its registered office at:

71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
Email: [email protected]

Section 3 – Acceptance of the Terms and Conditions

By placing an order on the CoverSip.com website, the Customer agrees to fully and unconditionally accept the present Terms and Conditions (T&Cs).

Prior to confirming any order, the Customer must:

• Read these Terms and Conditions in their entirety

• Explicitly confirm acceptance by ticking the appropriate checkbox during checkout

• Acknowledge that this constitutes a legally binding agreement with SR SHOP LIMITED

By checking the box, the Customer confirms they have read, understood, and accepted the Terms without exception.

No other terms or conditions provided by the Customer may override or replace these T&Cs unless expressly agreed in writing by the Seller.

The Customer also declares that they have the legal capacity to enter into a contract, meaning they are of legal age and not under guardianship or curatorship.

SR SHOP LIMITED reserves the right to amend these T&Cs at any time. The updated version will apply to any order placed after it is published on the website.

Refusal to accept these Terms will prevent any order from being processed.

Section 4 – Products and Availability

4.1 Product Description
The products offered for sale on CoverSip.com are adhesive, single-use drink covers designed to reduce the risk of drink spiking in social environments such as bars, clubs, and festivals. Each product is described clearly and includes key characteristics necessary for the Customer to understand its purpose before purchase, including:

• Dimensions and format

• Material and adhesive composition (food-grade, hygiene-compliant)

• Intended use (compatible with most standard cups and glasses)

• Compatibility with straw insertion

• Optional designs, colors, and text printed on the surface

All visual assets used on the website (photos, graphics, renders, etc.) are for illustrative purposes only and do not constitute a contractual representation of the product.

Slight variations in design, packaging, adhesive layout, or color may occur from batch to batch, depending on manufacturing updates or supply changes. These variations shall not be grounds for cancellation or refund.

4.2 Availability
All products are offered subject to availability. If a product becomes unavailable after an order is placed, the Seller will notify the Customer by email or phone as soon as possible.

In such a case, the Customer may choose between:

• Receiving a full refund for the unavailable item

• Replacing it with a similar product of equal or higher value

• Receiving a store credit (voucher) valid for future purchases on CoverSip.com

No additional compensation shall be granted for unavailability.

4.3 Pre-Order Products
Some designs or seasonal collections may be offered as pre-orders. In such cases:

• An estimated shipping date will be displayed on the product page

• Pre-order delays may occur due to production or logistics factors

• Payment is collected at the time of the pre-order

• The right of withdrawal begins upon delivery, not upon purchase

4.4 Authenticity & Safety
All products sold on CoverSip.com are new, unused, and manufactured according to current UK and EU safety regulations applicable to food-contact materials. Products are manufactured in controlled environments, and adhesives used are certified food-safe.

Section 5 – Pre-orders

5.1 Pre-order Availability
Certain items available on CoverSip.com — such as limited editions, seasonal packs, or custom collaborations — may be offered exclusively as pre-orders.

Placing a pre-order means the Customer agrees to purchase an item that is not yet available for immediate shipment.

5.2 Estimated Delivery
An estimated shipping window will be clearly stated on the product page or during the checkout process. This delivery timeframe is provided for informational purposes only and is subject to change based on:

• Manufacturing timelines

• Supplier availability

• Shipping and customs conditions

• Unforeseen logistical issues

5.3 Legal Delivery Allowance
In accordance with the UK Consumer Rights Act 2015, a reasonable delay in delivery is tolerated — up to 60 days from the date of the order. If the product is not delivered within this period, the Customer may request:

• A full refund

• Or cancellation of the order

5.4 Payment Terms
Payment for pre-orders is collected immediately at checkout, even if the product is scheduled for future shipment.

No automatic refund will be issued unless the maximum legal delay (60 days) is exceeded.

5.5 Withdrawal Period
The 14-day statutory withdrawal period (right to cancel) begins on the day the Customer physically receives the product — not at the time of ordering.

Section 6 – Prices

6.1 Displayed Prices
All prices listed on CoverSip.com are expressed in euros (€) and include all applicable taxes (VAT included, if applicable at the time of the order).

Prices are subject to change at any time without notice but will remain fixed once the Customer has completed an order.

6.2 Price Accuracy
The prices charged are those in effect at the time the order is confirmed by the Customer.

In the event of a manifest pricing error (e.g., clearly incorrect or abnormally low price), SR SHOP LIMITED reserves the right to:

• Cancel the affected order

• Inform the Customer promptly

• Offer a refund or a new corrected offer

6.3 Price Modifications
SR SHOP LIMITED reserves the right to update its pricing based on:

• Manufacturing or raw material costs

• Supply chain or logistics expenses

• Currency fluctuations

• Market conditions

Price changes will not affect any order that has already been confirmed and paid.

6.4 Promotional Offers
Promotional pricing, discounts, or limited-time offers apply only:

• During the clearly defined promotional period

• While supplies last

• When the Customer meets the required conditions (e.g., minimum quantity, valid code, etc.)

These offers are not retroactive and cannot be applied to previous purchases.

6.5 Shipping Fees
Shipping fees are calculated separately and vary based on:

• Total order value

• Delivery method selected

• Shipping destination

They will be shown before the final confirmation of payment.

6.6 Customs Duties (Outside the UK)
For orders shipped outside the United Kingdom, additional customs duties, import taxes, or fees may apply depending on the destination country. These costs are the sole responsibility of the Customer.

Section 7 – Orders

7.1 Ordering Process
To place an order on CoverSip.com, the Customer must:

• Select the desired product(s) and quantity

• Add them to the shopping cart

• Proceed to checkout and fill in personal and delivery information

• Choose a payment method

• Confirm acceptance of the Terms and Conditions

• Finalize payment securely

Once the order is completed, the Customer will receive an automatic email confirmation summarizing their purchase.

7.2 Order Confirmation
The final validation of the order constitutes an electronic signature, under the terms of the Electronic Commerce Regulations 2002, and constitutes a firm and irrevocable commitment to pay.

SR SHOP LIMITED reserves the right to refuse or cancel any order in the event of:

• An existing dispute with the Customer

• Previous payment issues or chargebacks

• Suspected fraud or abusive behavior

7.3 Product Availability
Products are available as long as they are visible on the site and in stock. If an item becomes unavailable after an order has been confirmed:

• The Customer will be informed by email as soon as possible

• The Customer may choose between a refund, a replacement product, or a voucher

No compensation beyond a refund or replacement will be issued.

7.4 Pre-order Items
For products offered as pre-orders:

• Payment is collected at the time of order

• Delivery times are indicative and depend on production cycles

• Delays within a reasonable time frame (up to 60 days) do not entitle the Customer to compensation

7.5 Accuracy of Customer Information
The Customer is responsible for providing accurate and up-to-date information when placing an order, including:

• Full name

• Valid shipping address

• Email and phone number for communication

If incorrect information results in delivery failure or additional costs, the Customer bears full responsibility.

7.6 Order Records and Archiving
In accordance with the UK Electronic Communications Act and UK Evidence Act, digital records of transactions (orders, invoices, correspondence) maintained by SR SHOP LIMITED shall be considered valid proof of the contract.

Section 8 – Payment

8.1 Accepted Payment Methods
All payments for orders placed on CoverSip.com must be made online using one of the following secure methods:

• Debit or credit card (Visa, Mastercard, American Express) via Stripe

• PayPal (where available)

• Any other method explicitly offered at checkout

No order will be processed or shipped until full payment has been successfully received.

8.2 Payment Security
All transactions are encrypted and protected using Secure Socket Layer (SSL) technology. This ensures the confidentiality of sensitive payment information.

SR SHOP LIMITED does not store or have direct access to the Customer’s full credit card information.

8.3 Timing of Payment
Payment is collected immediately upon order confirmation, including for pre-order items.

The Customer will receive an email receipt confirming the successful transaction.

8.4 Refused or Cancelled Payments
SR SHOP LIMITED reserves the right to cancel or suspend any order in the following cases:

• Payment authorization is refused by the Customer’s bank

• Fraud or attempted fraud is detected

• Unpaid or contested previous transactions

In such cases, the Seller will notify the Customer by email. No responsibility shall be accepted for cancelled orders due to payment issues.

8.5 Anti-Fraud Measures
To protect both parties against fraud, SR SHOP LIMITED may request the Customer to provide:

• A valid government-issued ID

• Proof of billing or delivery address

• Any other documentation necessary to confirm legitimacy

These verifications are performed in compliance with the UK General Data Protection Regulation (UK GDPR).

8.6 Currency
All payments are processed in euros (€). If the Customer pays from a foreign account, currency conversion fees may apply and are the responsibility of the Customer.

8.7 Retention of Ownership
Products remain the property of SR SHOP LIMITED until full payment has been received, in accordance with the Sale of Goods Act 1979.

8.8 Payment Disputes
In case of a bank dispute (e.g., chargeback or contested transaction), SR SHOP LIMITED reserves the right to:

• Suspend access to the Customer’s account

• Withhold or cancel shipments

• Initiate legal proceedings to recover the owed amount and applicable damages

Section 9 – Delivery

9.1 Dispatch Time
Orders of in-stock items are usually dispatched within 24 to 48 business hours after payment confirmation. An email confirmation with tracking details is sent to the Customer once the order is shipped.

Note: During peak periods (e.g., holidays, promotions), slight delays may occur. SR SHOP LIMITED will make every effort to maintain standard delivery timelines.

9.2 Delivery within the UK
Standard delivery fees and options are clearly displayed during checkout. Delivery times typically range from 2 to 5 working days depending on the shipping method selected.

Free shipping may be offered above a minimum order value (as stated on the website).

9.3 European Delivery
CoverSip.com ships to several European countries. Shipping fees and delivery times vary based on destination and are calculated during checkout.

9.4 Pre-order Deliveries
For pre-order products:

• Estimated shipping timelines are indicated on the product page

• Delays may occur due to production schedules or international logistics

• Customers acknowledge that deliveries may take up to 90 days in exceptional circumstances without compensation

9.5 Delivery Delays
A delivery delay shall not constitute grounds for cancellation, compensation, or withholding of payment if shipment occurs within a reasonable time frame (generally less than 30 days).

In case of exceptional delay beyond this period, the Customer may request a full refund or cancellation.

9.6 Shipping Address
The Customer is responsible for ensuring that the shipping address provided during checkout is accurate and complete.

SR SHOP LIMITED shall not be held liable for failed deliveries caused by incorrect or incomplete address details.

9.7 Risk Transfer
Risk of loss or damage to products passes to the Customer upon delivery of the parcel to the address provided.

9.8 Unclaimed Packages
If the Customer fails to collect a package (e.g., from a pickup point) within the time limit set by the carrier, any reshipping costs will be charged to the Customer.

Section 10 – Right of Withdrawal

10.1 Withdrawal Period
In accordance with the UK Consumer Contracts Regulations 2013, Customers have the right to withdraw from their purchase within 14 calendar days of receiving their order, without providing a reason or incurring penalties.

10.2 How to Exercise the Right of Withdrawal
To exercise this right, the Customer must send a clear request for withdrawal before the 14-day period expires by email to: [email protected]
The message must include the Customer’s name, order number, and a clear request for cancellation and refund.

10.3 Return Conditions
To qualify for a refund:

• The product must be unused, unopened, and in its original sealed packaging

• All accessories, documentation, and outer packaging must be returned intact

• The return must include proof of purchase (invoice or order confirmation)

Any item that is opened, damaged, or shows signs of use will not be eligible for refund.

10.4 Return Shipping Costs
Return shipping costs are the sole responsibility of the Customer, except in cases of product defect or error on the part of SR SHOP LIMITED.

10.5 Exceptions to the Right of Withdrawal
As permitted under UK law, the right of withdrawal does not apply to:

• Sealed products that cannot be returned for hygiene or health protection reasons and that have been unsealed after delivery (e.g., adhesive drink covers)

• Personalized or custom-made items requested by the Customer (e.g., branded stickers or private-label designs)

10.6 Refund Timeline
Once the returned product has been received and verified, SR SHOP LIMITED will issue a refund using the same payment method originally used, within a maximum of 14 days.

Refunds will not be issued for non-compliant returns (opened, used, incomplete, or damaged items).

Section 11 – Returns and Refunds

11.1 Return Period
Customers may request a return within 14 calendar days from the date of receipt of their order, in accordance with the UK Consumer Contracts Regulations 2013. No justification is required within this period.

11.2 Return Conditions
To be eligible for a refund, the returned product must meet all of the following conditions:

• Unused and unopened

• In its original sealed and undamaged packaging

• Accompanied by all accessories, if applicable

• Include proof of purchase (invoice or order number)

Products that have been opened, used, damaged, or returned without proper packaging cannot be refunded.

11.3 Products Excluded from Return
The following items are not eligible for return or refund:

• Personalized or custom-printed drink covers

• Hygiene-related items that have been unsealed after delivery (e.g., single-use drink covers)

• Promotional or clearance products marked as “final sale”

11.4 Return Shipping Fees
Unless the return is due to a proven error by SR SHOP LIMITED (e.g. wrong or defective item), return shipping costs are the responsibility of the Customer.

11.5 Refund Process
If the return is validated, SR SHOP LIMITED will process a full or partial refund (depending on item condition) within 14 business days after receiving and inspecting the returned item.

Refunds are issued using the same payment method used for the original order.

11.6 Store Credit Option
Upon Customer request, SR SHOP LIMITED may offer store credit (valid for 12 months on CoverSip.com) instead of a monetary refund.

11.7 Damaged Items or Shipping Issues
In the event of visibly damaged goods upon delivery, the Customer must notify both the carrier and SR SHOP LIMITED within 48 hours by email ([email protected]), including photographs of the damage.

For pre-order products, the withdrawal period begins only once the item is physically received by the Customer.

11.8 Return Address
Returns should only be sent to the address provided by our customer support team after a written request. Please do not send returns to the company’s registered address.

Section 12 – Legal Warranty and After-Sales Support

12.1 Legal Conformity Guarantee
All products sold on CoverSip.com are covered by the statutory conformity guarantee under the UK Consumer Rights Act 2015.

This means that Customers have the right to receive products that:

• Match the description provided on the website

• Are of satisfactory quality

• Are suitable for their intended purpose

If a product is defective or non-compliant, the Customer is entitled to:

• A full refund within 30 days of receipt

• A free replacement or repair within 6 months

• Up to 6 years to file a complaint, provided the defect can be proven to have existed at the time of delivery

12.2 Warranty Against Hidden Defects
In accordance with the Sale of Goods Act 1979, the Seller warrants that all products are free from hidden defects that would make them unsuitable for normal use.

Customers must report such defects within a reasonable period after discovery, and may be entitled to a refund or exchange if the claim is validated.

12.3 Exclusions from Warranty
The warranty does not apply in the following cases:

• Improper or abusive use of the product

• Damage caused by mishandling or neglect (e.g., exposure to moisture or heat)

• Normal wear and tear

• Failure to follow usage instructions

12.4 Claim Procedure
To make a warranty claim, Customers must contact SR SHOP LIMITED via email at [email protected] and provide:

• Their full name and order number

• A clear description of the issue

• Photographic evidence if applicable

The after-sales team will respond within 5 business days and assist with resolution.

12.5 Limitation of Liability
The liability of SR SHOP LIMITED is strictly limited to the value of the item in question. The Seller shall not be held liable for any indirect or consequential damages (such as loss of profit, reputation harm, or emotional distress) caused by the product.

Section 13 – Limitation of Liability

13.1 General Limitation
The liability of SR SHOP LIMITED is strictly limited to the direct value of the product ordered. Under no circumstances shall the Seller be held responsible for:

• Indirect or unforeseeable damages (e.g. loss of opportunity, revenue, data, or reputation)

• Improper, negligent, or inappropriate use of the product

• Any damage resulting from failure to follow safety instructions provided on the website or packaging

13.2 Intended Use
CoverSip products are designed exclusively for individual, domestic, and reasonable personal use. SR SHOP LIMITED disclaims all responsibility in cases where:

• Products are used for commercial resale without agreement

• Items are used in a manner not in accordance with their intended purpose

• The Customer modifies or alters the product in any way

13.3 Third-Party Content
CoverSip.com may contain links to external websites or content from third parties. SR SHOP LIMITED is not responsible for the accuracy, policies, or practices of these third-party sites.

13.4 External Service Providers
Services such as payment processing, logistics, and order tracking may be provided by third-party companies. SR SHOP LIMITED cannot be held liable for delays, failures, or damages resulting directly from these external providers, who operate under their own terms and conditions.

13.5 Legal Exceptions
Nothing in these Terms shall limit or exclude SR SHOP LIMITED’s liability in the event of:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Any liability that cannot be excluded under applicable law (e.g., UK Consumer Rights Act 2015)

Section 14 – Personal Data and Privacy Policy

14.1 Data Collection
SR SHOP LIMITED collects only the personal data strictly necessary to:

• Process and deliver orders

• Provide customer service and support

• Send order updates and promotional communications (with prior consent)

• Improve the overall user experience on CoverSip.com

The data collected may include: full name, email address, phone number, billing and shipping addresses, order history, IP address, and user preferences.

14.2 Legal Basis for Processing
The processing of personal data is based on:

• The performance of the sales contract (order and delivery)

• The Customer’s consent (for marketing communications)

• SR SHOP LIMITED’s legitimate interest in improving services and detecting fraud

14.3 Data Retention
Customer data is retained for:

• 5 years from the last order for accounting and legal purposes

• 3 years for marketing communications (unless consent is withdrawn)

• Until deletion request, for accounts without orders

14.4 Customer Rights
In accordance with UK GDPR and the UK Data Protection Act 2018, Customers have the right to:

• Access their personal data

• Request rectification or deletion

• Restrict or object to processing

• Request data portability

• Withdraw consent for marketing at any time

To exercise these rights, Customers may contact our Data Protection Officer (DPO) at: [email protected]

14.5 Use of Cookies
CoverSip.com uses cookies for:

• Website functionality

• Traffic analysis (e.g., Google Analytics)

• Personalized user experience

Customers can manage their cookie preferences using the cookie banner shown on their first visit or through their browser settings.

14.6 Data Security
We implement robust technical and organizational measures to secure your personal data, including:

• SSL encryption of the entire website

• Restricted access to customer records

• Regular system security audits

14.7 Data Sharing
Your personal data is only shared with:

• Payment providers (e.g., Stripe, PayPal)

• Logistics partners and delivery services

• Legal authorities, only if required by law

We never sell or rent your personal data to third parties

15.1 Ownership of Rights
All content displayed or made available on CoverSip.com — including but not limited to:

• Logos, brand names, and slogans

• Product packaging and designs

• Texts, icons, graphics, and illustrations

• Photos and videos

• Source code, site layout, and databases

is the exclusive property of SR SHOP LIMITED or is used under a valid license agreement.

15.2 Legal Protection
All intellectual property content is protected by applicable UK and international laws, including:

• Copyright, Designs and Patents Act 1988

• Trade Marks Act 1994

• UK and EU intellectual property directives

15.3 Prohibited Use
Any use, reproduction, distribution, adaptation, or modification of the site’s content — whether partial or total — without prior written authorization from SR SHOP LIMITED is strictly prohibited.

This includes but is not limited to:

• Copying product images or texts

• Using CoverSip™ logos or designs on third-party websites or merchandise

• Republishing original visual content without permission

15.4 Legal Consequences
Any infringement of SR SHOP LIMITED’s intellectual property may result in:

• Immediate deactivation of the user’s account

• Legal proceedings and financial damages

• Injunctions or removal requests with hosting providers and search engines

15.5 Limited Personal Use
Customers are granted a personal, non-commercial, and non-transferable right to access and use CoverSip.com for purchasing products and viewing information only.

This limited right does not authorize copying, scraping, or reusing website content for commercial or editorial use.

15.6 Use of Promotional Materials
Any use of CoverSip branding (name, logo, visuals, or stickers) in marketing, media, or partnerships requires express written consent from SR SHOP LIMITED.

Section 16 – Governing Law and Dispute Resolution

16.1 Applicable Law
These Terms and Conditions and all transactions made through CoverSip.com are governed exclusively by the laws of England and Wales. By placing an order, the Customer accepts this legal framework without reservation, regardless of their country of residence.

16.2 Amicable Resolution First
In the event of any dispute regarding an order, delivery, or the interpretation of these Terms, both parties agree to seek an amicable resolution before initiating legal proceedings.

Customers are invited to contact SR SHOP LIMITED by email at:

📩 [email protected]

16.3 Jurisdiction
If no amicable agreement is reached within 60 days of the initial claim:

All legal disputes shall be submitted to the exclusive jurisdiction of the courts of London (United Kingdom), including for customers residing outside the UK.

This jurisdiction clause applies even in cases of multiple defendants, third-party involvement, or emergency proceedings.

16.4 Class Action Waiver
The Customer agrees to resolve any dispute on an individual basis and expressly waives the right to participate in any class action or collective lawsuit against SR SHOP LIMITED.

16.5 Contract Language
These Terms and Conditions are written in English. In the event of a translation into another language, only the English version shall prevail in case of interpretation or legal conflict.

Section 17 – Anti-Fraud and Order Review Procedures

17.1 Fraud Prevention Policy
To ensure the security of its Customers and operations, SR SHOP LIMITED actively monitors and screens all orders placed on CoverSip.com. Orders may be subject to verification to prevent payment fraud, identity theft, or abusive behavior.

17.2 Possible Verifications
SR SHOP LIMITED reserves the right to request additional documentation from the Customer to confirm an order’s legitimacy, including but not limited to:

• A valid government-issued photo ID

• Proof of billing or delivery address

• Verification of payment method ownership

These checks are conducted in strict compliance with the UK GDPR and are aimed at protecting both parties.

17.3 Order Suspension or Cancellation
If an order raises suspicion due to inconsistencies, misuse of promotional offers, or a failed verification attempt, SR SHOP LIMITED may:

• Temporarily suspend processing the order

• Cancel the order and refund the Customer

• Restrict or block access to the Customer’s account

• Deny future transactions from the same Customer or IP address

17.4 Abnormal Order Patterns
Orders showing suspicious behavior (e.g., unusually high quantities, mismatched billing and shipping addresses, repeated failed payments) may be blocked for further investigation before processing.

17.5 Site Protection Tools
CoverSip.com uses automated tools and anti-fraud software to detect unusual activity, bots, or potential breaches of its Terms of Use. These technologies may trigger verification requests or block access in real time.

17.6 Reporting to Authorities
Any confirmed attempt at fraud (e.g., chargeback abuse, use of stolen payment details, identity theft) will be reported to the relevant UK authorities, including Action Fraud UK, and may result in legal proceedings.

Section 18 – Promotions, Discount Codes, and Commercial Offers

18.1 Validity of Promotions
All promotional offers, flash sales, and discounts displayed on CoverSip.com are valid:

• Only during the clearly stated promotional period

• While supplies last

• Under the specific conditions indicated in the promotion (e.g., minimum quantity, product selection, usage limit)

No retrospective discounts will be applied to orders placed prior to the start of the promotional campaign.

18.2 Use of Discount Codes
Discount codes issued by CoverSip.com:

• Must be entered during checkout to be valid

• Cannot be applied retroactively to completed orders

• May be limited to one use per customer, unless otherwise specified

• May not be combined with other ongoing promotions, unless explicitly stated

18.3 Display Errors
In the event of an obvious pricing or promotion error (e.g., a £0.01 product or 99% discount due to technical malfunction), SR SHOP LIMITED reserves the right to:

• Cancel affected orders

• Inform the Customer of the correction

• Offer a revised purchase proposal if appropriate

18.4 Misuse and Abuse
SR SHOP LIMITED reserves the right to cancel orders and suspend or terminate accounts in cases of:

• Abuse of discount codes (e.g., creating multiple accounts to use the same code repeatedly)

• Use of unauthorized or leaked promotional codes

• Attempts to manipulate pricing or exploit system vulnerabilities

18.5 Loyalty and Referral Programs
If a loyalty or referral program is in place, benefits such as store credit, discount vouchers, or exclusive perks:

• Are non-transferable and cannot be exchanged for cash

• May be revoked if the referred customer cancels or returns their order

• May be subject to specific terms (e.g., minimum order value, expiration date)

Abuse of these programs (e.g., self-referral, fake accounts) may result in suspension of rewards and account access.

Section 19 – Loyalty and Referral Programs

19.1 Program Overview
SR SHOP LIMITED may offer optional loyalty or referral programs to reward customers who:

• Make repeat purchases on CoverSip.com

• Recommend the brand to friends, family, or colleagues

The details of these programs (e.g. point values, referral rewards, redemption rules) will be published on the website and may change at any time.

19.2 Modification and Cancellation
SR SHOP LIMITED reserves the right to:

• Change, suspend, or terminate the loyalty or referral program at any time, without prior notice

• Adjust the value of rewards, expiration dates, or eligibility criteria

No compensation shall be due to customers for the modification or discontinuation of a program.

19.3 Eligibility and Conditions
Rewards or referral bonuses are granted only if:

• The referring customer has a valid CoverSip.com account

• The referred customer places a qualifying order

• Both parties comply with all Terms and Conditions

All benefits are personal, non-transferable, and may not be exchanged for cash unless explicitly stated.

19.4 Fraud and Abuse
In case of suspected abuse or fraud (including, but not limited to):

• Self-referral or use of fake email addresses

• Creation of multiple accounts to earn extra bonuses

• Exploitation of system bugs or vulnerabilities

SR SHOP LIMITED may:

• Cancel accumulated rewards

• Suspend or close the offending account

• Deny future access to the programs

• Take legal action if necessary

19.5 Program Limitations
Loyalty or referral benefits:

• May be subject to minimum order values or product restrictions

• May have expiration dates

• Are not guaranteed and are offered at the sole discretion of SR SHOP LIMITED

19.6 Acceptance
By participating in a loyalty or referral program, the Customer fully agrees to all related rules and conditions displayed on the site and within these Terms.

Section 20 – Personalized and Non-Returnable Products

20.1 Customized and Made-to-Order Products
In accordance with UK consumer law (Consumer Contracts Regulations 2013, Article 28), personalized or made-to-order items are excluded from the standard right of withdrawal and may not be returned or refunded.

This includes, but is not limited to:

• Drink covers customized with a logo, name, color scheme, or specific text

• Products produced upon specific request from a business or venue (e.g., custom packs for nightclubs or events)

• Any product that differs materially from the standard CoverSip offering due to customization

20.2 Hygiene and Sealed Goods
Due to health and safety considerations, the following products are also non-returnable once unsealed:

• Adhesive drink covers or packaging that has been opened

• Single-use products that cannot be resold for hygiene reasons once used or unsealed

20.3 Strict Return Conditions
To be eligible for any potential return or refund, items must be:

• Completely unused and unopened

• In their original sealed packaging

• Accompanied by proof of purchase

SR SHOP LIMITED reserves the right to refuse any return that does not comply with these criteria.

20.4 Preorders and Special Batches
Customized or preordered items produced on demand may also be considered non-cancellable and non-refundable, unless the product is demonstrably defective or non-conforming.

20.5 Legal Reference
These limitations are in full compliance with the Consumer Contracts Regulations 2013 (UK), particularly with regard to:

• Hygiene-related exclusions (Regulation 28(3)(a))

• Personalized or bespoke goods (Regulation 28(1)(b))

Section 21 – Customer Accounts & Access

21.1 Account Creation
To place an order on CoverSip.com, Customers may create a personal account by providing accurate and up-to-date information, including:

• Full name

• Email address

• Billing and shipping address

• Phone number (optional)

• Password

SR SHOP LIMITED reserves the right to refuse or disable any account found to contain incorrect, fraudulent, or abusive information.

21.2 Account Security
The Customer is solely responsible for maintaining the confidentiality of their login credentials (email and password). Any activity conducted through the account will be considered the Customer’s responsibility.

If the Customer suspects that their account has been compromised or accessed without authorization, they must contact [email protected] immediately.

21.3 Account Features
A CoverSip.com account allows Customers to:

• Track orders and delivery status

• View past purchases and download invoices

• Save delivery addresses for future orders

• Manage personal information

• Access loyalty or referral programs (if applicable)

21.4 Account Deletion
Customers may request to close and delete their account at any time:

• Through their account dashboard

• Or by written request to [email protected]

Account closure will result in the loss of access to order history, saved addresses, and any rewards or benefits attached to the account.

21.5 Account Suspension or Termination
SR SHOP LIMITED may suspend or permanently close a Customer account in the event of:

• Violation of these Terms and Conditions

• Abusive behavior, fraudulent activity, or misuse of services

• Repeated order cancellations or chargebacks

• Use of the account for non-personal or unauthorized commercial purposes

21.6 Data Retention
Even after account deletion, SR SHOP LIMITED may retain certain order-related data for the legally required duration (e.g. for tax, accounting, or fraud-prevention purposes), in compliance with the UK Data Protection Act 2018.

21.7 Limitation of Liability
SR SHOP LIMITED shall not be held liable for any damage or loss arising from:

• Customer negligence or misuse of account access

• Shared login credentials or failure to log out

• Unauthorized access caused by factors beyond the Seller’s control

Section 22 – Force Majeure

22.1 Definition
SR SHOP LIMITED shall not be held liable for any delay or failure to perform its obligations under these Terms and Conditions if such delay or failure results from an event beyond its reasonable control, also known as a force majeure event.

Examples of force majeure events include (but are not limited to):

• Natural disasters (e.g. floods, earthquakes, fires, extreme weather)

• Pandemics, epidemics, or major health crises

• War, armed conflict, riots, terrorism, civil unrest

• National or local strikes, lockouts, or industrial actions

• Government restrictions or regulatory changes

• Cyberattacks, major Internet outages, or disruptions in supply chains

• Delays or failures from suppliers or logistics providers due to uncontrollable events

22.2 Effect on Contractual Obligations
In the event of a force majeure:

• The affected obligations of SR SHOP LIMITED will be suspended for the duration of the event

• Delivery times may be extended accordingly without penalty

• The Customer will be notified of the delay as soon as reasonably possible

22.3 Prolonged Force Majeure
If a force majeure event continues for more than 60 consecutive days, either party may terminate the affected order(s) by sending written notice (e.g. by email).

In such case:

• The Customer will be fully refunded for any undelivered items

• No compensation or damages will be owed to either party

22.4 Notification Requirement
The party invoking force majeure must notify the other party promptly, specifying the nature, scope, and expected duration of the event.

22.5 Partial Impact
A force majeure event affecting only part of an order or service shall not release the Customer from payment for the delivered portion or unaffected obligations.

22.6 Legal Basis
This clause is consistent with English common law principles regarding unforeseeable, external, and irresistible events, and does not affect mandatory legal rights under UK consumer protection laws.

Section 23 – Data Archiving and Proof of Contract

23.1 Secure Archiving
SR SHOP LIMITED securely stores all key transactional records related to purchases made on CoverSip.com. These records include:

• Order confirmations

• Invoices and payment receipts

• Correspondence with the Customer

• Delivery tracking records

• Any relevant customer service interactions

Data is stored on secure servers with restricted access and is retained for a minimum of six (6) years, in accordance with applicable UK legal and accounting obligations (e.g. Companies Act 2006 and Finance Act 1998).

23.2 Legal Proof
The digital records maintained by SR SHOP LIMITED (including electronic invoices, order logs, and email correspondence) serve as legally admissible proof of:

• Orders placed

• Payments made

• Deliveries fulfilled

• Contractual terms accepted

These digital records have the same evidentiary value as paper documents under UK law, including the UK Evidence Act 1995 and Electronic Communications Act 2000.

23.3 Dispute Use
In case of a legal dispute or customer claim, SR SHOP LIMITED may present archived digital records as official evidence to resolve the matter.

The Customer agrees not to contest the admissibility or probative force of such electronic documents on the sole ground that they are digital in format.

23.4 Customer Access
In accordance with the UK GDPR and the Data Protection Act 2018, Customers have the right to request access to their archived personal data or transaction records. Requests can be submitted to:

📧 [email protected]

23.5 Retention after Account Closure
Even if a Customer deletes their CoverSip.com account, essential order data may be retained for the mandatory legal retention period for tax and regulatory purposes.

Section 24 – International Shipping & Customs

24.1 Duties and Local Taxes
For all orders shipped outside the United Kingdom, import duties, taxes, and customs fees may apply in the destination country. These charges are:

• Not included in the product or shipping prices shown on CoverSip.com

• The sole responsibility of the Customer

• Determined by the authorities in the receiving country

SR SHOP LIMITED has no control over these charges and cannot estimate or cover them.

24.2 Customer Responsibility
It is the Customer’s responsibility to verify with local customs offices:

• Whether CoverSip products are permitted in their country

• Any applicable import regulations or restrictions

• The estimated taxes and fees that may apply

SR SHOP LIMITED shall not be held responsible for any refusal of entry, import delays, or additional costs incurred at customs.

24.3 Customs Delays
Delivery time estimates provided on CoverSip.com do not include potential delays caused by customs clearance processes in the destination country.

SR SHOP LIMITED is not liable for such delays or their consequences.

24.4 Refused Delivery / Abandoned Packages
If the Customer refuses delivery or fails to pay customs charges, and the parcel is returned or abandoned:

• No refund will be issued for the product or shipping costs

• Any return fees or customs penalties may be deducted from future claims or credits

24.5 Customs Disputes
Any disputes regarding customs charges, import rules, or package handling in the destination country must be resolved directly between the Customer and the relevant customs authority.

Section 25 – Governing Law and Jurisdiction

25.1 Applicable Law
All sales contracts, orders, and customer relationships entered into via CoverSip.com are governed exclusively by the laws of England and Wales, regardless of the Customer’s country of residence or place of order.

This legal framework applies to:

• The interpretation and execution of these Terms and Conditions

• The formation and validity of any contract with SR SHOP LIMITED

• The resolution of any disputes or claims

25.2 Jurisdiction
Any legal dispute arising from the use of the site, the purchase of products, or the interpretation of these Terms shall be subject to the exclusive jurisdiction of the courts of London, United Kingdom.

This includes:

• Contractual and non-contractual disputes

• Consumer claims and commercial claims

• Cases involving cross-border transactions or non-UK residents

25.3 Customer Consent
By placing an order or using the CoverSip.com website, the Customer expressly agrees:

• To the application of English law

• To submit to the exclusive jurisdiction of the courts of England and Wales

• To waive any right to bring a dispute before the courts of another country

25.4 Multi-Party Cases
This jurisdiction clause remains valid even in cases involving:

• Multiple defendants

• Third-party claims

• Emergency injunctions or cross-border actions

25.5 Legal Basis
This clause is in full compliance with:

• Regulation (EU) No 1215/2012 (Brussels I Recast) for international consumer contracts

• UK common law rules on jurisdiction and applicable law

• The Rome I Regulation on contractual obligations (where relevant)

Section 26 – Severability Clause

26.1 Partial Invalidity
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a competent court or authority, that provision shall be deemed severed from the remainder of the contract.

The validity and enforceability of the remaining provisions shall remain unaffected and continue in full force and effect.

26.2 Continued Effect
The unaffected parts of the Terms and Conditions will continue to govern the contractual relationship between the Customer and SR SHOP LIMITED as if the invalid clause had never been included.

26.3 Lawful Reinterpretation
Where possible, the invalid or unenforceable clause shall be interpreted in a way that reflects, as closely as possible, the original intention of the parties in a lawful and enforceable manner.

If such reinterpretation is not possible, the clause will simply not apply, and all other provisions shall remain valid.

26.4 Legal Basis
This clause complies with the general principles of English contract law (common law), ensuring that one defective provision does not compromise the entire agreement.

Section 27 – Force Majeure (Final Clause)

27.1 Definition
For the purposes of this contract, “force majeure” refers to any unforeseeable, external, and irresistible event that prevents one of the parties—especially SR SHOP LIMITED—from fulfilling its contractual obligations in whole or in part.

The following are explicitly recognized as force majeure events (non-exhaustive list):

• Natural disasters: floods, fires, earthquakes, storms

• War, armed conflict, riots, terrorism

• Epidemics, pandemics, health crises declared by public authorities

• National or international strikes or labor disruptions affecting suppliers or carriers

• Government restrictions, bans, or regulations that prevent delivery or production

• Major cybersecurity incidents, global internet outages, or severe supply chain failures

• Unavailability of raw materials or critical production components

27.2 Temporary Suspension of Obligations
In the event of a force majeure event:

• SR SHOP LIMITED’s obligations will be suspended for the duration of the event

• Delivery timeframes will be automatically extended accordingly

• No liability or damages may be claimed by the Customer for delays or failures caused by such events

27.3 Termination in Case of Prolonged Force Majeure
If the force majeure situation continues for more than 60 consecutive days, either party may terminate the affected order(s) by sending a written notice to the other.

• The Customer will receive a full refund for any undelivered items

• No penalties or compensation shall be due from either party

27.4 Independent Validity of Other Orders
The occurrence of a force majeure event that impacts one specific order will not affect the validity or execution of other, unrelated orders between the Customer and SR SHOP LIMITED.

27.5 Notification Obligation
The party invoking force majeure must inform the other party promptly, specifying:

• The nature and scope of the event

• Its expected duration

• The impacted obligations

Section 28 – Archiving and Digital Proof of Transactions

28.1 Secure Data Storage
SR SHOP LIMITED securely archives all transactional data associated with orders placed on CoverSip.com, including:

• Order details and confirmations

• Invoices and payment records

• Customer support exchanges

• Delivery and tracking information

These records are stored on encrypted and protected servers, in compliance with UK data protection laws and accounting standards.

28.2 Legal Evidentiary Value
The Customer acknowledges that all records maintained by SR SHOP LIMITED in electronic format (including emails, database logs, receipts, and order confirmations) constitute legally valid evidence of transactions between the parties.

These electronic records are admissible in legal proceedings and have the same probative value as paper documents, as provided by:

• The UK Evidence Act 1995

• The Electronic Communications Act 2000

• Applicable principles of English contract law

28.3 Customer Rights
In accordance with the UK GDPR and the Data Protection Act 2018, the Customer may request access to their archived data or transaction history by contacting:

📧 [email protected]

Such requests will be fulfilled within a reasonable timeframe, subject to verification of identity and compliance with legal limitations.

28.4 Security and Retention Period
All archived data is:

• Protected with up-to-date security measures (SSL encryption, firewall, access control)

• Retained for at least six (6) years to comply with legal and tax obligations in the UK

28.5 Retention After Account Closure
Even after the closure or deletion of a customer account, SR SHOP LIMITED may retain certain transactional data for the legal duration required for:

• Financial auditing

• Fraud prevention

• Legal compliance

Section 29 – Entire Agreement and Priority of Terms

29.1 Complete Agreement
These Terms and Conditions, together with any written special terms expressly agreed upon between the Customer and SR SHOP LIMITED, represent the full and exclusive agreement between the parties.

They replace and supersede all prior communications, proposals, negotiations, or agreements—whether oral or written—regarding the subject matter of this contract.

29.2 Priority of Contractual Documents
In the event of any contradiction between multiple contractual documents, the following order of precedence shall apply:

1. Any individually agreed written terms (e.g. a signed custom supply agreement or commercial quote)

2. These General Terms and Conditions of Sale (CGV)

No statement or commitment made outside of this framework (e.g. verbal assurances, social media messages) shall be deemed binding unless confirmed in writing by SR SHOP LIMITED.

29.3 Non-Waiver Clause
If either party fails to enforce or delays the enforcement of any right or provision under these Terms and Conditions, this shall not be interpreted as a waiver of that right.

A waiver shall only be valid if made in writing and signed by the waiving party.

29.4 Partial Invalidity
If any provision of these Terms is found invalid or unenforceable by a competent authority, such invalidity shall not affect the remaining provisions, which will remain in full force and effect.

29.5 Legal Foundation
This clause is fully consistent with the principles of English contract law (common law) and ensures legal clarity and enforceability of the agreement in its entirety

Section 30 – Customer Abuse Clause

30.1 General Principle
SR SHOP LIMITED is committed to delivering its products and services in a spirit of mutual trust, respect, and good faith. In return, all Customers are expected to behave ethically, respectfully, and fairly in their interactions with our company, our staff, and our systems.

30.2 Abusive Behaviors
The following behaviors are considered abusive and unacceptable (non-exhaustive list):

• Repeated orders followed by frequent cancellations or unjustified returns

• Fraudulent activities such as false chargebacks, identity theft, or deceptive refund requests

• Threats, insults, or abusive language directed at customer service representatives

• Attempted blackmail using negative reviews or social media pressure

• Exploiting promotional codes, referral links, or loyalty programs in bad faith

• Deliberate manipulation of pricing errors or system bugs

• Harassment or manipulation of support teams to bypass return/exchange policies

30.3 Consequences
In the event of confirmed abuse or fraud, SR SHOP LIMITED reserves the right to take any of the following measures, without notice:

• Suspend or permanently close the Customer’s account

• Cancel any current or future orders

• Block access to the CoverSip.com website

• Retain all communication records as evidence

• Initiate legal proceedings for damages or fraud recovery

30.4 No Compensation
Customers acknowledge that any sanction (account closure, order cancellation, loyalty point loss) imposed as a result of abusive behavior does not entitle them to compensation, refund, or reinstatement of any benefits forfeited.

30.5 Immediate and Ongoing Enforcement
This clause is applicable from the moment the Customer accepts the Terms and Conditions and remains in effect throughout the use of the CoverSip.com platform.

Section 31 – Third-Party Service Providers

31.1 External Providers
Some services offered on CoverSip.com rely on the functionality and support of independent third-party providers, including but not limited to:

• Payment processors (e.g. Stripe, PayPal)

• Shipping and logistics carriers

• Email marketing platforms and CRM tools

• Analytics and performance tracking software (e.g. Google Analytics, Hotjar)

• Hosting and content delivery networks (CDNs)

31.2 Legal Autonomy of Third Parties
Each third-party provider operates under its own terms and conditions, privacy policies, and service standards. SR SHOP LIMITED does not control the content, service quality, or data handling of these external services.

31.3 Implied Consent
By using CoverSip.com, the Customer expressly acknowledges and accepts that certain steps of the order process (such as checkout, payment, delivery tracking, or email updates) may be performed by external providers acting on behalf of SR SHOP LIMITED.

31.4 Limitation of Responsibility
SR SHOP LIMITED shall not be held liable for:

• Failures, delays, or disruptions caused directly by third-party providers

• Any data loss, service interruption, or incident resulting from a third party’s systems

• Temporary unavailability of specific features due to external provider outages

Customers agree to direct any complaints regarding such incidents to the relevant provider, when applicable.

31.5 Governing Law in Third-Party Disputes
Any disputes involving the use of a third-party service (such as a payment gateway or courier company) shall be resolved according to that provider’s own policies and applicable laws. SR SHOP LIMITED disclaims all responsibility for issues beyond its operational control.

Section 32 – Acceptance Without Reservation

32.1 Mandatory Acknowledgement
By placing an order on CoverSip.com, the Customer explicitly agrees to the present Terms and Conditions of Sale (T&Cs), without restriction or reservation.

During the checkout process, the Customer is required to check a confirmation box indicating full acceptance of the T&Cs before completing payment. No order may be finalized without this action.

32.2 Binding Legal Contract
By confirming their order, the Customer acknowledges:

• They have read, understood, and accepted the entirety of these Terms and Conditions

• They are entering into a legally binding agreement with SR SHOP LIMITED

• They waive any right to rely on contradictory documents or informal assurances not included in these T&Cs

32.3 Precedence of These Terms
These Terms and Conditions prevail over any other general or specific conditions communicated by the Customer, unless explicitly agreed in writing by SR SHOP LIMITED.

32.4 Immediate Legal Effect
Once accepted, these Terms and Conditions form a valid contract governed by English law and enforceable from the moment the order is confirmed, in accordance with the laws of England and Wales.

Section 33 – Legal References and Compliance

33.1 Governing Legal Framework
All business operations, customer relationships, and sales conducted via CoverSip.com are governed by the legal framework of England and Wales (England & Wales Law).

Key applicable statutes and regulations include:

• Consumer Rights Act 2015 – Governs rights to refunds, product conformity, and contract fairness

• Electronic Commerce (EC Directive) Regulations 2002 – Establishes rules for online selling and required pre-contractual information

• Sale of Goods Act 1979 (as amended) – Sets obligations for product quality and fitness for purpose

• UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018 – Regulate how personal data is collected, stored, and processed

33.2 International Compliance
CoverSip.com also strives to uphold internationally recognized standards of consumer protection, contract transparency, and fair trading where applicable, particularly in transactions with EU or non-UK residents.

33.3 Customer Disclosure
Customers are advised that legal requirements in their home countries may differ from those in the United Kingdom. By purchasing from CoverSip.com, they accept that English law exclusively governs the transaction and any legal recourse.

33.4 Policy Updates
These Terms and Conditions may be revised at any time to reflect changes in:

• Applicable UK or international legislation

• Regulatory requirements

• Industry standards or operational practices

In such cases, the revised version will apply to any orders placed after its publication on the site.

33.5 Protection Guarantee
This legal framework is designed to offer:

• Strong contractual certainty for SR SHOP LIMITED

• A high level of consumer protection and transparency for the Customer

ARTICLE 34 – Product Usage Disclaimer & Limitation of Liability

34.1 Intended Use of CoverSip Products
CoverSip adhesive drink covers are intended as harm-reduction and preventative tools to help reduce the risk of drink spiking in public or private social environments (e.g., bars, clubs, festivals, universities, private events). They are designed to deter malicious behavior and support safer consumption practices.

34.2 No Guarantee of Complete Protection
CoverSip products do not offer guaranteed or absolute protection. They are not a substitute for personal vigilance, responsible behavior, or supervision of drinks in any circumstance.

Customers, users, and professional partners are reminded that drink spiking can occur under many circumstances and that no single solution — including CoverSip — can eliminate all risk.

34.3 Personal Responsibility
By using or distributing CoverSip products, the Customer acknowledges that:
– Responsibility for drink safety remains with the individual user;
– Personal awareness and social responsibility are essential;
– CoverSip cannot be held liable for incidents resulting from negligence, distraction, misuse, or third-party acts of malice.

34.4 Exclusion of Liability
To the fullest extent permitted by applicable law, SR SHOP LIMITED disclaims any liability for harm, injury, or loss arising from reliance on CoverSip products as a sole means of protection.

CoverSip shall not be liable for any damages, direct or indirect, in the event of drink contamination, spiking, or misuse — even when the product is used as directed.